Customer Relationship Management Training

Our training is presented as an essential lever for professionals aspiring to transcend the customer experience, by forging lasting and meaningful connections. It is specially designed to equip participants with proven strategies, allowing them to grasp and respond with acuity to customer expectations. By focusing on improving communication and strengthening trust, our program aims to significantly increase customer satisfaction. In doing so, it paves the way for increased loyalty and development supported by favorable word-of-mouth.

Through this training, we are committed to developing the fundamental skills and knowledge essential to initiating, cultivating and enriching customer relationships. Our goal is to provide professionals with the tools and advanced techniques to deliver exemplary service, strengthen customer loyalty, and by extension, increase their overall satisfaction.

Concretely, participants will be equipped to:

- Understand in depth the needs and expectations of customers.

- Improve their communication skills to engage in more fruitful interactions.

- Implement strategies to build customer trust and loyalty.

- Measure and increase customer satisfaction, thereby leading to organic growth through positive recommendations.

Whether you are leading a customer service team, in charge of business development or simply want to optimize your customer interactions, this training is tailor-made for you. Join us to transform your professional practices and propel the customer experience to its peak.

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• Training fee: 250,000 FCFA (excluding tax) per participant

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